35 lines
2.6 KiB
Markdown
35 lines
2.6 KiB
Markdown
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## Support Options
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Feeling stuck? There are many ways to find help.
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* Ask a question on [GIS StackExchange](https://gis.stackexchange.com/questions/tagged/carto) using the `CARTO` tag.
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* [Report an issue](https://github.com/CartoDB/cartodb.js/issues) in Github.
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* Engine Plan customers have additional access to enterprise-level support through CARTO's support representatives.
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If you just want to describe an issue or share an idea, just <a class="typeform-share" href="https://cartohq.typeform.com/to/mH6RRl" data-mode="popup" target="_blank"> send your feedback</a>.
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### Issues on Github
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If you think you may have found a bug, or if you have a feature request that you would like to share with the CARTO.js team, please [open an issue](https://github.com/cartodb/cartodb.js/issues/new).
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Before opening an issue, review the [contributing guidelines](https://github.com/CartoDB/cartodb.js/blob/develop/CONTRIBUTING.md#filling-a-ticket).
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### Community support on GIS Stack Exchange
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GIS Stack Exchange is the most popular community in the geospatial industry. This is a collaboratively-edited question and answer site for geospatial programmers and technicians. It is a fantastic resource for asking technical questions about developing and maintaining your application.
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When posting a new question, please consider the following:
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* Read the GIS Stack Exchange [help](https://gis.stackexchange.com/help) and [how to ask](https://gis.stackexchange.com/help/how-to-ask) pages for guidelines and tips about posting questions.
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* Be very clear about your question in the subject. A clear explanation helps those trying to answer your question, as well as those who may be looking for information in the future.
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* Be informative in your post. Details, code snippets, logs, screenshots, etc. help others to understand your problem.
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* Use code that demonstrates the problem. It is very hard to debug errors without sample code to reproduce the problem.
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### Engine Plan Customers
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Engine Plan customers have additional support options beyond general community support. As per your account Terms of Service, you have access to enterprise-level support through CARTO's support representatives available at [enterprise-support@carto.com](mailto:enterprise-support@carto.com)
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In order to speed up the resolution of your issue, provide as much information as possible (even if it is a link from community support). This allows our engineers to investigate your problem as soon as possible.
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If you are not yet CARTO customer, browse our [plans & pricing](https://carto.com/pricing/) and find the right plan for you.
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