114 lines
3.0 KiB
Plaintext
114 lines
3.0 KiB
Plaintext
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;
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; Agent configuration
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;
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[general]
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;
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; Define whether callbacklogins should be stored in astdb for
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; persistence. Persistent logins will be reloaded after
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; Asterisk restarts.
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;
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persistentagents=yes
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; Enable or disable a single extension from logging in as multiple agents.
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; The default value is "yes".
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;multiplelogin=yes
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[agents]
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;
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; Define maxlogintries to allow agent to try max logins before
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; failed.
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; default to 3
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;
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;maxlogintries=5
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;
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;
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; Define autologoff times if appropriate. This is how long
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; the phone has to ring with no answer before the agent is
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; automatically logged off (in seconds)
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;
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;autologoff=15
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;
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; Define autologoffunavail to have agents automatically logged
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; out when the extension that they are at returns a CHANUNAVAIL
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; status when a call is attempted to be sent there.
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; Default is "no".
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;
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;autologoffunavail=yes
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;
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; Define ackcall to require a DTMF acknowledgement when
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; an agent logs in using agentcallbacklogin. Default is "no".
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; Can also be set to "always", which will also require AgentLogin
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; agents to acknowledge calls. Use the acceptdtmf option to
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; configure what DTMF key press should be used to acknowledge the
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; call. The default is '#'.
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;
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;ackcall=no
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;acceptdtmf=#
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;
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; Define endcall to allow an agent to hangup a call with a
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; DTMF keypress. Default is "yes". Use the enddtmf option to
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; configure which DTMF key will end a call. The default is
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; '*'.
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;
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;endcall=yes
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;enddtmf=*
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;
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; Define wrapuptime. This is the minimum amount of time when
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; after disconnecting before the caller can receive a new call
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; note this is in milliseconds.
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;
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;wrapuptime=5000
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;
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; Define the default musiconhold for agents
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; musiconhold => music_class
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;
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;musiconhold => default
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;
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; Define the default good bye sound file for agents
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; default to vm-goodbye
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;
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;goodbye => goodbye_file
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;
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; Define updatecdr. This is whether or not to change the source
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; channel in the CDR record for this call to agent/agent_id so
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; that we know which agent generates the call
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;
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;updatecdr=no
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;
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; Group memberships for agents (may change in mid-file)
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;
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;group=3
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;group=1,2
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;group=
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;
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; --------------------------------------------------
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; This section is devoted to recording agent's calls
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; The keywords are global to the chan_agent channel driver
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;
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; Enable recording calls addressed to agents. It's turned off by default.
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;recordagentcalls=yes
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;
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; The format to be used to record the calls: wav, gsm, wav49.
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; By default its "wav".
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;recordformat=gsm
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;
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; The text to be added to the name of the recording. Allows forming a url link.
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;urlprefix=http://localhost/calls/
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;
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; The optional directory to save the conversations in. The default is
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; /var/spool/asterisk/monitor
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;savecallsin=/var/calls
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;
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; An optional custom beep sound file to play to always-connected agents.
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;custom_beep=beep
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;
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; --------------------------------------------------
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;
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; This section contains the agent definitions, in the form:
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;
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; agent => agentid,agentpassword,name
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;
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;agent => 1001,4321,Mark Spencer
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;agent => 1002,4321,Will Meadows
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