diff --git a/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx b/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx
index 7f89d61442..5d3f045eee 100755
--- a/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx
+++ b/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx
@@ -30,6 +30,7 @@ const propTypes = {
   isConnecting: PropTypes.bool.isRequired,
   isConnected: PropTypes.bool.isRequired,
   isUsingAudio: PropTypes.bool.isRequired,
+  isListenOnly: PropTypes.bool.isRequired,
   inputDeviceId: PropTypes.string,
   outputDeviceId: PropTypes.string,
   formattedDialNum: PropTypes.string.isRequired,
@@ -131,8 +132,7 @@ class AudioModal extends Component {
     this.state = {
       content: null,
       hasError: false,
-      errCode: null,
-      errMessage: null,
+      errorInfo: null,
     };
 
     this.handleGoToAudioOptions = this.handleGoToAudioOptions.bind(this);
@@ -235,6 +235,7 @@ class AudioModal extends Component {
     this.setState({
       hasError: false,
       content: null,
+      errorInfo: null,
     });
 
     return this.handleGoToEchoTest();
@@ -258,8 +259,10 @@ class AudioModal extends Component {
     if (noSSL) {
       return this.setState({
         content: 'help',
-        errCode: MIC_ERROR.NO_SSL,
-        errMessage: 'NoSSL',
+        errorInfo: {
+          errCode: MIC_ERROR.NO_SSL,
+          errMessage: 'NoSSL',
+        },
       });
     }
 
@@ -280,6 +283,7 @@ class AudioModal extends Component {
     this.setState({
       hasError: false,
       disableActions: true,
+      errorInfo: null,
     });
 
     return joinEchoTest().then(() => {
@@ -288,7 +292,7 @@ class AudioModal extends Component {
         disableActions: false,
       });
     }).catch((err) => {
-      this.handleJoinMicrophoneError(err);
+      this.handleJoinAudioError(err);
     });
   }
 
@@ -306,6 +310,8 @@ class AudioModal extends Component {
 
     this.setState({
       disableActions: true,
+      hasError: false,
+      errorInfo: null,
     });
 
     return joinListenOnly().then(() => {
@@ -313,11 +319,7 @@ class AudioModal extends Component {
         disableActions: false,
       });
     }).catch((err) => {
-      if (err.type === 'MEDIA_ERROR') {
-        this.setState({
-          content: 'help',
-        });
-      }
+      this.handleJoinAudioError(err);
     });
   }
 
@@ -347,6 +349,7 @@ class AudioModal extends Component {
     this.setState({
       hasError: false,
       disableActions: true,
+      errorInfo: null,
     });
 
     joinMicrophone().then(() => {
@@ -354,28 +357,32 @@ class AudioModal extends Component {
         disableActions: false,
       });
     }).catch((err) => {
-      this.handleJoinMicrophoneError(err);
+      this.handleJoinAudioError(err);
     });
   }
 
-  handleJoinMicrophoneError(err) {
+  handleJoinAudioError(err) {
     const { type, errCode, errMessage } = err;
 
     switch (type) {
       case 'MEDIA_ERROR':
         this.setState({
           content: 'help',
-          errCode,
-          errMessage,
           disableActions: false,
+          errorInfo: {
+            errCode,
+            errMessage,
+          }
         });
         break;
       case 'CONNECTION_ERROR':
       default:
         this.setState({
-          errCode,
-          errMessage: type,
           disableActions: false,
+          errorInfo: {
+            errCode,
+            errMessage: type,
+          },
         });
         break;
     }
@@ -533,9 +540,11 @@ class AudioModal extends Component {
         : 0
       this.setState({
         content: 'help',
-        errCode,
-        errMessage: error?.name || 'NotAllowedError',
         disableActions: false,
+        errorInfo: {
+          errCode,
+          errMessage: error?.name || 'NotAllowedError',
+        },
       });
     };
 
@@ -561,20 +570,21 @@ class AudioModal extends Component {
   }
 
   renderHelp() {
-    const { errCode, errMessage } = this.state;
-    const { AudioError, getTroubleshootingLink } = this.props;
+    const { errorInfo } = this.state;
+    const { AudioError, getTroubleshootingLink, isListenOnly } = this.props;
 
     const audioErr = {
       ...AudioError,
-      code: errCode,
-      message: errMessage,
+      code: errorInfo?.errCode,
+      message: errorInfo?.errMessage,
     };
 
     return (
       <Help
         handleBack={this.handleGoToAudioOptions}
         audioErr={audioErr}
-        troubleshootingLink={getTroubleshootingLink(errCode)}
+        isListenOnly={isListenOnly}
+        troubleshootingLink={getTroubleshootingLink(errorInfo?.errCode)}
       />
     );
   }
diff --git a/bigbluebutton-html5/imports/ui/components/audio/audio-modal/container.jsx b/bigbluebutton-html5/imports/ui/components/audio/audio-modal/container.jsx
index 6e89657df1..7d5a56e7e8 100755
--- a/bigbluebutton-html5/imports/ui/components/audio/audio-modal/container.jsx
+++ b/bigbluebutton-html5/imports/ui/components/audio/audio-modal/container.jsx
@@ -100,5 +100,6 @@ export default lockContextContainer(withTracker(({ userLocks, setIsOpen }) => {
     isRTL,
     AudioError,
     getTroubleshootingLink: AudioModalService.getTroubleshootingLink,
+    isListenOnly: Service.isListenOnly(),
   });
 })(AudioModalContainer));
diff --git a/bigbluebutton-html5/imports/ui/components/audio/help/component.jsx b/bigbluebutton-html5/imports/ui/components/audio/help/component.jsx
index 41f07e1ced..239f2fabb5 100644
--- a/bigbluebutton-html5/imports/ui/components/audio/help/component.jsx
+++ b/bigbluebutton-html5/imports/ui/components/audio/help/component.jsx
@@ -7,6 +7,7 @@ const propTypes = {
   intl: PropTypes.shape({
     formatMessage: PropTypes.func.isRequired,
   }).isRequired,
+  isListenOnly: PropTypes.bool.isRequired,
   audioErr: PropTypes.shape({
     code: PropTypes.number,
     message: PropTypes.string,
@@ -25,9 +26,13 @@ const defaultProps = {
 };
 
 const intlMessages = defineMessages({
-  helpSubtitle: {
-    id: 'app.audioModal.helpSubtitle',
-    description: 'Text description for the audio help subtitle',
+  helpSubtitleMic: {
+    id: 'app.audioModal.helpSubtitleMic',
+    description: 'Text description for the audio help subtitle (microphones)',
+  },
+  helpSubtitleGeneric: {
+    id: 'app.audioModal.helpSubtitleGeneric',
+    description: 'Text description for the audio help subtitle (generic)',
   },
   helpPermissionStep1: {
     id: 'app.audioModal.helpPermissionStep1',
@@ -68,6 +73,14 @@ const intlMessages = defineMessages({
 });
 
 class Help extends Component {
+  getSubtitle() {
+    const { intl, isListenOnly } = this.props;
+
+    return !isListenOnly
+      ? intl.formatMessage(intlMessages.helpSubtitleMic)
+      : intl.formatMessage(intlMessages.helpSubtitleGeneric);
+  }
+
   renderNoSSL() {
     const { intl } = this.props;
 
@@ -93,7 +106,7 @@ class Help extends Component {
     return (
       <>
         <Styled.Text>
-          {intl.formatMessage(intlMessages.helpSubtitle)}
+          {this.getSubtitle()}
         </Styled.Text>
         <Styled.PermissionHelpSteps>
           <li>{intl.formatMessage(intlMessages.helpPermissionStep1)}</li>
@@ -111,7 +124,7 @@ class Help extends Component {
     return (
       <>
         <Styled.Text>
-          {intl.formatMessage(intlMessages.helpSubtitle)}
+          {this.getSubtitle()}
         </Styled.Text>
         <Styled.Text>
           {intl.formatMessage(intlMessages.unknownError)}
diff --git a/bigbluebutton-html5/public/locales/en.json b/bigbluebutton-html5/public/locales/en.json
index 5e48c7ead1..626baf6076 100755
--- a/bigbluebutton-html5/public/locales/en.json
+++ b/bigbluebutton-html5/public/locales/en.json
@@ -733,12 +733,13 @@
     "app.audioModal.echoTestTitle": "This is a private echo test.  Speak a few words.  Did you hear audio?",
     "app.audioModal.settingsTitle": "Change your audio settings",
     "app.audioModal.helpTitle": "There was an issue with your audio devices",
-    "app.audioModal.helpSubtitle": "We couldn't enable your microphone",
+    "app.audioModal.helpSubtitleMic": "We couldn't enable your microphone",
+    "app.audioModal.helpSubtitleGeneric": "We're having trouble establishing an audio connection",
     "app.audioModal.helpPermissionStep1": "When joining a call, accept all requests if prompted to use your microphone.",
     "app.audioModal.helpPermissionStep2": "Check browser and device settings to ensure microphone access is allowed.",
     "app.audioModal.helpPermissionStep3": "Refresh the page and try again.",
     "app.audioModal.help.troubleshoot": "Still having issues? Click here for help.",
-    "app.audioModal.help.unknownError": "Unknown error. Review your browser and system settings and try again.",
+    "app.audioModal.help.unknownError": "Review your browser and system settings. Restart your browser and try again.",
     "app.audioModal.help.errorCode": "Error code: {0} - {1}",
     "app.audioModal.help.noSSL": "This page is unsecured. For microphone access to be allowed the page must be served over HTTPS. Please contact the server administrator.",
     "app.audioModal.help.macNotAllowed": "It looks like your Mac System Preferences are blocking access to your microphone. Open System Preferences > Security & Privacy > Privacy > Microphone, and verify that the browser you're using is checked.",