diff --git a/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx b/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx
index 8afc079537..7f89d61442 100755
--- a/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx
+++ b/bigbluebutton-html5/imports/ui/components/audio/audio-modal/component.jsx
@@ -359,20 +359,21 @@ class AudioModal extends Component {
   }
 
   handleJoinMicrophoneError(err) {
-    const { type } = err;
+    const { type, errCode, errMessage } = err;
+
     switch (type) {
       case 'MEDIA_ERROR':
         this.setState({
           content: 'help',
-          errCode: 0,
-          errMessage: type,
+          errCode,
+          errMessage,
           disableActions: false,
         });
         break;
       case 'CONNECTION_ERROR':
       default:
         this.setState({
-          errCode: 0,
+          errCode,
           errMessage: type,
           disableActions: false,
         });
@@ -533,7 +534,7 @@ class AudioModal extends Component {
       this.setState({
         content: 'help',
         errCode,
-        errMessage: error?.name || 'GUMFailure',
+        errMessage: error?.name || 'NotAllowedError',
         disableActions: false,
       });
     };
diff --git a/bigbluebutton-html5/imports/ui/services/audio-manager/error-codes.js b/bigbluebutton-html5/imports/ui/services/audio-manager/error-codes.js
index 7e8fede881..1c4bdbad08 100644
--- a/bigbluebutton-html5/imports/ui/services/audio-manager/error-codes.js
+++ b/bigbluebutton-html5/imports/ui/services/audio-manager/error-codes.js
@@ -1,7 +1,9 @@
 const MIC_ERROR = {
+  UNKNOWN: 0,
   NO_SSL: 9,
   MAC_OS_BLOCK: 8,
   NO_PERMISSION: 7,
+  DEVICE_NOT_FOUND: 6,
 };
 
 export default { MIC_ERROR };
diff --git a/bigbluebutton-html5/imports/ui/services/audio-manager/index.js b/bigbluebutton-html5/imports/ui/services/audio-manager/index.js
index e712f26438..66a1aad8f2 100755
--- a/bigbluebutton-html5/imports/ui/services/audio-manager/index.js
+++ b/bigbluebutton-html5/imports/ui/services/audio-manager/index.js
@@ -333,14 +333,16 @@ class AudioManager {
     return this.bridge
       .joinAudio(callOptions, callStateCallback.bind(this))
       .catch((error) => {
-        const { name } = error;
-
-        if (!name) {
-          throw error;
-        }
+        const { name, message } = error;
+        const errorPayload = {
+          type: 'MEDIA_ERROR',
+          errMessage: message || 'MEDIA_ERROR',
+          errCode: AudioErrors.MIC_ERROR.UNKNOWN,
+        };
 
         switch (name) {
           case 'NotAllowedError':
+            errorPayload.errCode = AudioErrors.MIC_ERROR.NO_PERMISSION;
             logger.error(
               {
                 logCode: 'audiomanager_error_getting_device',
@@ -353,6 +355,7 @@ class AudioManager {
             );
             break;
           case 'NotFoundError':
+            errorPayload.errCode = AudioErrors.MIC_ERROR.DEVICE_NOT_FOUND;
             logger.error(
               {
                 logCode: 'audiomanager_error_device_not_found',
@@ -364,17 +367,21 @@ class AudioManager {
               `Error getting microphone - {${error.name}: ${error.message}}`
             );
             break;
-
           default:
+            logger.error({
+              logCode: 'audiomanager_error_unknown',
+              extraInfo: {
+                errorName: error.name,
+                errorMessage: error.message,
+              },
+            }, `Error getting microphone - {${name}: ${message}}`);
             break;
         }
 
         this.isConnecting = false;
         this.isWaitingPermissions = false;
 
-        throw {
-          type: 'MEDIA_ERROR',
-        };
+        throw errorPayload;
       });
   }